What if I don't take any action?

• Payment is required within 28 days from the date of issue of the Infringement Notice.
• After 28 days a Reminder Notice will be issued.
• After a further 28 days a Final Demand Notice will be issued and this will include an agency fee.
• If payment has still not been received the Infringement will be referred to the Fines Enforcement Registry.

*If you have not received a Reminder Notice or a Final Demand Notice please do not assume that you do not have to pay or take any action.

I had to urgently use the toilet

We will not withdraw the infringement. Having to use the toilet is not considered a medical emergency and you are still required to comply with parking restrictions.

I was late back to my vehicle

We will not withdraw the infringement. If you are late back to your vehicle due to an appointment going over time, work or any other commitment, this is not a reason the infringement will be withdrawn. Delays such as these are common, and you must account for this when purchasing your parking time.

I misread the sign/I did not understand the sign

We will not withdraw the infringement. One of the conditions of having a drivers license is that you are expected to understand and comply with road rules. The driver of the vehicle is responsible for locating and complying with all signs and information displayed. Infringements will not be withdrawn if you could not understand the sign or were unfamiliar with the road markings.

I did not see the sign

We will not withdraw the infringement. As the driver you must look for all parking signs and stencils to ascertain if parking restrictions apply in the area you intend to leave your vehicle.

This is my first offence/Can this be changed to a caution?

We will not withdraw the infringement. Regardless of whether you have a good driving record, are of a good character, made an honest mistake, these are not grounds for which an infringement can be withdrawn.

I only stopped for a short time

We will not withdraw the infringement. A no stopping sign indicates that a vehicle must not stop for any reason, or any length of time. If you have parked in a ticket parking zone you must attain a ticket or parking time through EasyPark immediately.

I went to get coins/I did not have a way to pay

We will not withdraw the infringement. You must arrange to have valid payment options before you arrive in a paid parking location. Fees become payable as soon as your vehicle is parked.

The ticket machine was faulty

If one ticket issuing machine in a parking area is not accepting coins or credit cards, it is expected that the driver, where possible, will make use of another machine or the EasyPark app. If the fault is with the EasyPark app, then you need to contact them directly.

My parking ticket blew off or fell from the dashboard

Purchasing a ticket is only part of the requirement of a ticket parking area. When required, you must ensure that the ticket is correctly and securely displayed on the dashboard prior to leaving the vicinity of your vehicle.

I paid for parking but entered the wrong details

Entering the wrong registration details means you have not correctly attained parking. Our Rangers will be unable to detect your parking session even if you make a slight error. Please provide as much information as possible regarding your payment so we can consider your appeal e.g. a copy of your ticket or EasyPark receipt, vehicle registration documents.

I had a medical emergency

In the case of a medical emergency, you will need to supply an official letter from the hospital or treating medical practitioner confirming that you were involved in a medical emergency at the time the infringement was issued. A severe injury or illness requiring immediate treatment is considered to be a medical emergency.

Vehicle breakdown

If your vehicle had broken down at the time of the infringement, you will need to supply the following information:

• A letter from the roadside assistance provider, which includes the vehicle registration, date, time and location of where it was repaired.
• An auto repairer's invoice, which includes the details of the required repairs as well as the date and time.
• A receipt/invoice for parts that were purchased on the day, if you carried out the repairs yourself.
• A towing invoice if the vehicle was towed, which includes the car registration, date, time and location it was from towed from.

Any documentation provided must be on an official letterhead paper and include the company's ABN and contact information, so we can contact the provider and verify the details. Providing false or misleading documents is illegal. This may lead to prosecution.