DIVERSity, access and inclusion

The City of Vincent has a thriving and vibrant community with residents and ratepayers from all walks of life. We celebrate and recognise the diversity of our community and are committed to ensuring social and cultural cohesion through supporting, advocating and promoting diversity and inclusion. 

Along with a commitment to provide direct and indirect support to people with disability and our Aboriginal and Torres Strait Islander, LGBTIQA+ and multicultural communities, the City operates using the overall vision for a vibrant 24 hour city whose ‘diverse population is supported in their innovative endeavours by a council that says YES!’ (City of Vincent Strategic Community Plan 2022‑2032).

In 2022, the City became members of Diversity Council of Australia for the first time, as part of our commitment to developing a diverse, inclusive and supportive environment for our employees, visitors and customers.

City of Vincent Access and Inclusion Plan 2022-2027

Feedback

Have you got ideas or suggestions on how the City can support and celebrate the diversity of our community?

Email your thoughts and ideas to Community.Development@vincent.wa.gov.au or call 9273 6000.

Interpreter Service

As part of our dedication to making our community inclusive, we want to give everyone a chance to hear our events. So if you are deaf or hard of hearing and you're a Vincent resident you can book an Auslan interpreter for any of our events for free. An interpreter can also be booked to assist you to discuss City of Vincent matters with a staff member.

Provided by Deaf Connect, you can rest assured that all interpreters hold a NAATI certification, maintain high professional standards, abide by ethical principles and constantly participate in professional development.

Book an Auslan interpreter below, or by giving us a call on 9273 6000 or email community.development@vincent.wa.gov.au. Customers who are Deaf, Hearing Impaired or Speech Impaired can contact the City through the National Relay Service (NRS) on 133 677 (TTY and voice calls).

Please try to allow three weeks to book, as interpreters might not be available on short notice.

Auslan Interpreter Booking Form

Please select a booking type required:*

Attend a City eventMeet with a City officer

* Required Field.

City event (if applicable):

Location:*

* Required Field.

Date:*

* Required Field.

Start time:*

* Required Field.

Finish time:*

* Required Field.

Number of people attending with you:*

* Required Field.

Any further comments/requirements:

First name:*

* Required Field.

Last name:*

* Required Field.

Email address:*

* Required Field.* Please enter a valid email address

Contact phone number:*

* Required Field.

City of Vincent resident:*

YesNo

* Required Field.

Preferred contact method (please select):*

Email
Phone

* Required Field.

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Cancel an Auslan interpreter booking

To cancel an Auslan interpreter booking, use our online cancellation form, phone the City of Vincent on 9273 6000 or email community.partnerships@vincent.wa.gov.au. The City of Vincent requires a minimum of three working days notice of the cancellation.

Auslan Interpreter Cancellation Form

Cancel your booking to:*

Attend a City event
Meet with a City officer

* Required Field.

City event (if applicable):

Location:*

* Required Field.

Date:*

* Required Field.

Start time:*

* Required Field.

Finish Time:*

* Required Field.

Contact person in Council (if known):*

* Required Field.

Reason for cancellation:*

* Required Field.

First name:*

* Required Field.

Last name:*

* Required Field.

Email address:*

* Required Field.* Please enter a valid email address

Contact phone number:*

* Required Field.

City of Vincent resident:*

YesNo

* Required Field.

Preferred contact method (please select):*

EmailPhone

* Required Field.

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Translation Service

Ciao! Salut! Ni Hao! Kia ora! G’day!

We love all languages, and we understand that sometimes it’s just plain hard to get the message across. So if it’s all sounding a bit confusing, and you need a translator or a City of Vincent document interpreted, please call the Translating and Interpreting Service (TIS National) on 131 450.

From there, you can ask them to phone the City of Vincent on 08 9273 6000 between 8.00am – 5.00pm Monday to Friday - and it’s free!

You can choose from phone interpreting services that can be provided right away or pre-booked, or onsite interpreters who can visit the City of Vincent - you’ll definitely need to pre-book this one.

Italian

Se avete bisogno di un interprete o di tradurre un documento per la city of vincent, vi preghiamo di chiamare il Servizio di Traduttori e Interpreti (TIS National)  al numero 131 450 e chiedere di telefonare alla City of Vincent al: (08) 9273 6000.

Il nostro orario di lavoro e’ dalle 8.00 am. Alle 5 pm.  Questo servizio e’ gratuito.

Il servizio interpreti si puo’ avere sia con interpreti al telefono che con un interprete che puo’ venire di persona negli uffici della City of Vincent (e’ necessario pero’ prenotare).

Vietnamese

Nếu quý vị cần một thông dịch viên hay một tài liệu của Thành phố được dịch qua một ngôn ngữ khác, hãy gọi Dịch vụ Thông dịch và Phiên dịch Quốc Gia (Translating and Interpreting Service – TIS) qua số 131 450 và yêu cầu gọi cho Thành phố Vincent qua số (08) 9273 6000. Giờ làm việc của chúng tôi là 8:00 giờ sáng – 5:00 giờ chiều. Đây là dịch vụ miễn phí.

Dịch vụ thông dịch được cung cấp bởi thông dịch viên qua điện thoại hay đến tận các văn phòng của Thành phố (tuy nhiên phải được sắp xếp trước).

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Simplified Chinese

如果你需要口译员帮忙，或翻译你收到的本市府文件，请拨电话给口笔译服务处（全国总处），电话号码131 450，请他们接通文森特市市府，电话号码（08）9273 6000。本市府办公时间为上午8:00 时至下午5:00 时。服务不收费用。

口译服务可通过电话传译，或派口译员到文森特市府办公室面谈（需预约）。

Greek

Αν χρειάζεστε διερμηνέα ή την μετάφραση ενός εγγράφου του Δήμου, παρακαλούμε καλέστε την Υπηρεσία Μεταφραστών και Διερμηνέων (TIS National) στο 131 450 και ζητήστε να τηλεφωνήσει το Δήμο του Vincent στο (08) 9273 6000. Οι ώρες εργασίας μας είναι από 8.00π.μ. έως 5.00μ.μ.  Δεν υπάρχει καμία χρέωση για την υπηρεσία αυτή.

 Υπηρεσίες διερμηνείας είναι διαθέσιμες είτε με διερμηνείς μέσω τηλεφώνου ή με  επιτόπου διερμηνείς οι οποίοι μπορούν να επισκεφθούν το Δήμο του Vincent (χρειάζεται όμως να γίνει κράτηση εκ των προτέρων).

Macedonian

Доколку ви е потребен преведувач или превод на документ издаден од oпштината, ве молиме повикајте ја cлужбата за преведување (TIS National) на 131 450 и побарајте да ве поврзат со општината винсент на (08) 9273 6000. Нашето работно време е од 8.00 часот наутро до 5.00 часот попладне. Оваа услуга не се наплаќа.

Преведувачките услуги се обезбедуваат преку преведувачи на телефон или преведувачи на терен  кои можат да ги посетат просториите на општина винсент (терминот треба да се закаже однапред).

Liberty Swing

The City of Vincent Liberty Swing is located at the children’s playground at Hyde Park,  cnr Throssell and Glendower Streets, Perth. The swing allows children in wheelchairs the opportunity to experience the joy of having a swing in the park. It is the only swing of its type that is fully lockable and allows a maximum swing height – that is, really swinging, not just rocking back and forth.

As of 14 December 2018, a Master Locksmith Access Key (MLAK) will be required to use the Liberty Swing.

Liberty Swings are all designed to be locked with a key to ensure swing security when not in use. The key is used to access the safety belt compartment and to release the ramp on the Liberty Swing. The key has recently been changed to MLAK (Master Locksmith Access Key) on advice from National Disability Services (NDS).

The MLAK is an innovative system developed by Master Locksmiths and Spinal Cord Injuries Australia to enable people with disability to gain access to a network of public facilities, including Changing Places and other Liberty Swings, and now the Liberty Swing at Hyde Park.

To apply for a MLAK, please complete and return the Application Form with the $25 payment (per key) to the City.

Alternatively MLAK keys can also be obtained via www.masterlocksmiths.com.au/mlak.php.

Conditions of Use

• Please ensure that all instructions are read prior to use
• Only the carer and swing user are to be in the swing area at any time
• The carer is to remain in swing area with user at all times
• The carer to be over 16 years old
• Maximum combined weight of user and wheelchair on swing: 250kg

Keys are available at the City of Vincent, Administration and Civic Centre, 244 Vincent Street, Leederville, Monday to Friday 8am - 5pm

The City of Vincent will not be liable for any injuries resulting from inappropriate use of the equipment.

Costs

• $25 per key

More Information

Contact the Community Partnerships Team on (08) 9273 6000, email community.partnerships@vincent.wa.gov.au or in person at the Administration and Civic Centre, 244 Vincent Street, Leederville.

Accessibility

The City of Vincent is committed to ensuring that all members of the community have equitable access to the City and that information is available in formats that suit their needs.

The City can be contacted in person, via telephone (9273 6000), via email mail@vincent.wa.gov.au and through our website, Facebook page or Instagram page. 

Customers who are Deaf, Hard of Hearing or have any communication disability can contact the City through the National Relay Service (NRS) on 133 677 (TTY and voice calls) or www.relayservice.com.au. 

Language interpreters are available free of charge by calling the Translating and Interpreting Service (TIS) on 131 450 and asking to be put through to the City of Vincent. You can also pre-book an interpreter (including Auslan) for a phone call, video call or in-person meeting, free of charge, by contacting us to request this in advance. 

We understand some customers may need a support person when communicating with the City. We welcome you to bring a support person with you when meeting with us in person, or to use the assistance a support person over the phone or via video call. 

We can also provide the content of City documents alternative formats including braille and audio. Please contact us for assistance with this.